Frequently Asked Questions
How long does it take to get a response? +
We aim to respond to all feedback and error reports within 24-48 hours.
Can I track the status of my report? +
Yes, you will receive a tracking number via email after submitting your report.
What types of images can I attach? +
You can attach PNG, JPG, or GIF images up to 5MB each.
Is my feedback anonymous? +
By default, your feedback is not anonymous. However, you can request anonymity in your message if desired.
How can I update my submitted feedback? +
To update your feedback, please contact our support team with your tracking number and the updated
information.
